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Support Resource Center

 

SunTech Resource Support Center

In an effort to meet your needs to have up-to-date, helpful information at your fingertips, we’ve created the SunTech Resource Support Center. Here, we’ve gathered all of the information we think you may find most helpful to have available to you at-a-glance, and placed it together in one, easy-to navigate system.

Take a quick look at the menu below, and simply select the link that you feel will get you to the information you need most! It’s just another way that SunTech Medical is The Difference in Clinical Grade – for YOU!

SunTech Resource Support Center Guide:

 

Document Library Icon

Document Library

Product Training & Tutorials Icon

Training & Tutorials

FAQs Icon

FAQs

Product Registration Icon

Product Registration

Request Repairs & Service Icon

Repairs & Service

Order Parts & Accesories Icon

Parts & Accessories

Additional Resources Icon

Additional Resources

 

 

Don’t see exactly what you are looking for?

Please feel free to contact us directly with your questions or requests anytime! Here’s how…

Email us directly with your questions and we will respond promptly with an answer.

  • For Technical and RMA support: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • For sales inquires please complete an inquiry form here or email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • For Regulatory or Quality support contact This email address is being protected from spambots. You need JavaScript enabled to view it..
  • For registration inquiries, please complete the Registration Intake Form and email it to This email address is being protected from spambots. You need JavaScript enabled to view it..
  • For all other customer service inquiries, please contact Customer Support:This email address is being protected from spambots. You need JavaScript enabled to view it.

You may also reach us at our US offices via phone from 8:00am – 5:00pm EST at the numbers listed below:

For full contact information for our global offices, please click here.

 

To leave feedback about SunTech Medical, or to request a printed user manual for a SunTech product, complete this form below or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Document Library

 

Content

Need some help? Please review our pricing and warranty information below then fill out the form below and someone from our Technical Support group will contact you as soon as possible. We’ve got you covered.


To reserve a time slot for one-on-one assistance or for AccuWin Support, please click the "Schedule a Meeting" button.

 

Schedule a Meeting

 

Flat Rate Pricing

Price is per monitor and does not include shipping

 
ABPM
Tango M2 
CT40 or CT50  
Calibration or 
Software Upgrade
Vet20
Vet25 
 Vet30
Tier 1 Repair   $450  $650  $250  $175.00  $250  $275  $300
Tier 2 Repair*  $600  $950   N/A  N/A  $400  $425  $450

 *Tier 2 repair pricing includes damaged monitors which require full enclosure replacement.

Repair warranty is valid for 90 days from shipment back to customer.

 

Monitor Warranty Information

From Date of Original Purchase 

ABPM
Tango M2 
CT40/50  
Vet20
Vet25/30 
24 Months 24 Months 36 Months 24 Months 24 Months

 

Note: SunTech Medical will not service items with moisture damage, or any products over 10 years. Our experienced Sales team is available to provide pricing on our latest monitors. They can be reached via email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Suntech Medical does not provide loaners during time of repair, please allow 2-4 weeks for equipment to be repaired and returned.

Get the most out of your SunTech products by registering them here. You’ll receive any updates and resources as they become available.

 

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