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Support

Supplier Terms and Conditions

For Goods and Services Purchased by SunTech Medical Inc

  1. Definition of Terms

The following terms have the respective meanings set out below:

    1. SunTech Medical Inc refers to the company placing the purchase order
    2. Supplier refers to the party selling goods or services to SunTech Medical Inc. This Party is specified on the Purchase Order.
    3. Need Date means the date on which the purchased item is received by SunTech Medical Inc or at the stipulated delivery point.
    4. Contract Price means the total of any stipulated sums for the Work (or any portion thereof) set forth in the Purchase Order, as amended by any instruction notice.
    5. Purchased Items means all materials, processes, equipment, machinery, assemblies, instruments, devices or articles and related components be supplied to SunTech Medical Inc by the Supplier under the Purchase Order and all associated documentation.
    6. Purchase Order means the purchase order issued by SunTech Medical Inc.
    7. Auditor means the person designated from time to time by SunTech Medical Inc to monitor the application of the quality program, examine the work relating to the Purchased Item and expedite the delivery of the Purchased Item.
  1. Contractual Documents and Order of Precedence
    1. These documents take precedence in this order: Purchase Order, Quality Agreement, Contract, these Terms and Conditions.
    2. These documents are subject to subsequent amendments to the Purchase Order, in the form of instruction notices to the purchase order, which will take precedence over the documents they amend.
    3. No agent, employee or other representative of SunTech Medical Inc has authority to make any promise, agreement or representation not incorporated into a contractual document, and no promise, agreement or representation will bind SunTech Medical Inc unless so incorporated.
  1. Language

Unless otherwise authorized by SunTech Medical Inc in writing, all records from the Supplier, such as reports, specifications, drawings, and other documentation, shall be in English.

  1. Price

Unless otherwise indicated on the Purchase Order:

    1. All monetary amounts are stated in US funds
    2. The Contract Price includes all activities required to supply the Purchased Item and perform the work relating to the Purchased item and all customs duties, excise taxes, freight, insurance and all other changes in any cost of the work relating to the Purchased Item to the Supplier.
  1. Terms of Payment

SunTech Medical Inc’s standard payment terms are Net 45 days. Any changes to this will be specified on the Purchase Order. All payments are conditional on receipt and acceptance of the Purchased Item before the date payment is made. In addition, SunTech Medical Inc may withhold any payment if there remain outstanding any unresolved non-conformance issues.

  1. Delivery Changes and Cancellation

SunTech Medical Inc reserves the right to extend the ship date and (or) cancel any item in its entirety, with no penalty or cancellation charges, by giving written notice at least six (6) calendar weeks prior to ship date.

The Purchase Order is subject to cancellation by SunTech Medical Inc if the Purchased Items are not delivered in accordance with the schedule specified on the purchase order.

  1. Document Control
    1. The Supplier shall control drawings, specifications and supplemental instructions and changes there to the extent necessary to ensure that only documents of the revisions specified in the Purchase Order are utilized.
    2. Supplier shall maintain a system to ensure removal of obsolete documentation from the manufacturing, inspection, and test areas.
  1. Material Control
    1. Where contractually indicated on the Purchase Order the Supplier is responsible for ensuring that all material used in the manufacture or processing of the Purchase Order is obtained from end customer approved sources and has proper certification.
    2. The Supplier shall establish controls to ensure that material subject to age control, shelf life, or environmental controls is properly identified, monitored and maintained.
    3. The Supplier warrants that the goods do not contain any Conflict Minerals. For the purposes hereof, “Conflict Minerals” is defined as any other mineral or its derivatives determined to be financing conflicts in the Democratic Republic of Congo, Central African Republic South Sudan, Uganda, Rwanda, Burundi, Tanzania, Zambia and Angola. These materials consist of but are not limited to:
      1. Columbite-tantalite (ore from which Tantalum is extracted)
      2. Cassiterite (ore from which Tin is extracted)
      3. Wolframite (ore from which Tungsten is extracted)
      4. Gold
    4. The Supplier warrants that it is not supplying counterfeit parts, and parts are authentic. Parts are to be purchased from the Original Equipment Manufacturer and/or Authorized Dealer. A Counterfeit Part is an unauthorized copy or substitute that has been identified, marked, or altered by an unauthorized source and has been misrepresented to be an authorized part of the legally authorized source. A part that a Supplier becomes aware of or has reason to suspect meets the definition of ‘counterfeit part’ requires the entire lot of parts to be considered suspect counterfeit and the entire lot must immediately be segregated and quarantined. The supplier must immediately advise SunTech Medical Inc of this occurrence. The supplier must assume responsibility for all costs associated with the delivery and use of suspect counterfeit parts, including, but not limited to, costs for identification, testing, and any corrective action required to remove and replace the suspect counterfeit parts. The remedies shall apply regardless of whether the warranty period or guarantee period has ended. SunTech Medical Inc reserved the right to notify the Government Industry Data Exchange Program and other relevant government agencies.
    5. The supplier shall flow the requirements of this Material Control to its suppliers and sub-contractors at any tier for the performance of contractual obligations.
    6. Supplier shall provide upon request from SunTech Medical Inc, the status of the supply chain policies and processes to meet the above requirements.
  1. Substitutions and Subcontracting
    1. The Supplier may not subcontract the work or any portion of the work, or location of work or processes, without prior written consent of SunTech Medical Inc.
    2. The Supplier may not make substitution of materials or processes (if different from the original specifications, drawings, or data) without written acknowledgement and consent from SunTech Medical Inc
  1. Right of Access

SunTech Medical Inc, its Authorized Representatives and/or an authorized auditor from SunTech Medical Inc’s customer shall have right of entry at all reasonable times, to the Supplier facilities, as may be necessary to verify the quality, records and/or material supplied and confirm Supplier compliance with Regulatory, Technical and Quality Program requirements as identified in the Purchase Order, and conduct audits.

  1. Notification

Supplier shall notify SunTech Medical Inc when:

    1. Supplier or Supplier’s sub-tiers are found to be non-compliant with SunTech Medical Inc and/or customer specifications.
      1. Nonconforming product shall not be forwarded to SunTech Medical Inc without advance disposition approval
      2. Disposition approval for all Medical device products must be received in writing.
    2. All proposed changes to product, processes, suppliers and facilities in relation to all Medical device products as identified by SunTech Medical Inc
    3. Supplier’s sub-tier supplier is disapproved by Supplier or Government Agency.
  1. Quality Requirements – General
    1. The Supplier shall maintain a quality program that will assure SunTech Medical Inc that the material and workmanship used in the Purchased Item fully meet the Purchase Order requirements.
    2. The Supplier will be responsible for and perform all inspection, testing and surveillance of the Subcontractors and the Purchased Item necessary to ensure that the Purchased Item meets the requirements of the Purchase Order.
    3. The Supplier must provide a Certificate of Compliance and other compliance documents as specified in the Purchase Order for materials and processes.
      1. The Certificate of Compliance must include supplier’s name, print and specification numbers with their revisions, SunTech Medical Inc Purchase Order number, quantity shipped, all special requirements defined on the Purchase Order, and waivers or deviations approved by SunTech Medical Inc.
      2. The Certificate of Compliance may be in the form of a stamp or printed line included in the packing slip.
    4. Required Quality Assurance documents must be provided at the time of shipment of goods, in hard copy within the shipment packaging or forwarded electronically. These may include test reports, FAI reports or other types of measurements.
    5. Non-conforming material including fit, form, and function shall be identified and reports submitted to SunTech Medical Inc for disposition
      1. No non-conforming material may be shipped without written authorization from SunTech Medical Inc.
      2. A copy of the dispensation must accompany the shipment.
      3. All non-conforming material must be identified and traceable to the report submitted.
    6. ‘Limited Life’ material supplied per Purchase Order must be accompanied by the date of manufacture and the manufacturer’s lot number and the expiration/cure dates.
    7. Seller shall ensure that persons under their employ are aware of their contribution to product and/or service conformity, product safety, and the importance of ethical behavior. Seller further commits that it is in compliance with the UK Modern Slavery Act 2015. Any material violation of this Act or unethical by Seller relating to basic working conditions and human rights, including laws regarding slavery and human trafficking, applicable to Seller's performance under this Agreement may be considered a material breach of this Agreement for which Buyer may elect to cancel any open Orders between SunTech Medical Inc and the Seller, for cause, in accordance with the provisions of this Agreement, or exercise any other right of SunTech Medical Inc for an Event of Default under this Agreement.
    8. Seller shall include the substance of this clause, including this flow down requirement, in all subcontracts awarded by Seller for work under this Agreement.
  1. Quality Requirements ISO13485
    1. For Purchased Items regulated by ISO13485 the Supplier shall maintain an accredited and documented Quality Management Systems such as ISO9001 or ISO13485 that is subject to review, audit or approval by SunTech Medical Inc or SunTech Medical Inc’s customers.
    2. SunTech Medical Inc’s Inspector or SunTech Medical Inc’ customer or regulatory agencies will inspect, at Supplier’s plants, all Purchased Items which are to be delivered to SunTech Medical Inc if a source inspection requirement is specifically called out on the Purchase Order. This includes witnessing of the Acceptance Tests.
    3. SunTech Medical Inc’s Inspector will inspect at Supplier’s plants, supplies to be delivered from Supplier to another SunTech Medical Inc subcontractor if a source inspection requirement is called out on the PO.
    4. Supplier shall prepare and present to SunTech Medical Inc Quality Representative the Acceptance documentation and Records package required by the Purchase Order for each deliverable end item. This includes the Certificate of Conformance.
    5. Supplier shall inspect, test, and accept to applicable industry standard or manufacturer's recommendation, unless expressed in SunTech Medical Inc documentation. Calibrations standard must be traceable to NIST or other governmental standard agency.
    6. Verification by SunTech Medical Inc does not absolve the Supplier of the responsibility to provide acceptable product and not preclude subsequent rejection by the customers.
    7. Manufacture and process completely to the requirements of the print, all specifications referenced therein, and all Purchase Order requirements, including such items as part marking, identification, inspection, stamps, certification, inspection records, etc. All efforts shall be made to ensure that the part is marked, whenever possible, with part identification and lot/serial number. All special processes referenced on the Purchase Order, engineering drawings or specifications must be carried out by OEM approved sources.
    8. Manufacturing and Inspection Control are required for these orders. The Supplier’s documented quality system shall provide for the review of the Purchase Order, and Manufacturing and Inspection Plans, to ensure that quality requirements are incorporated into the manufacturing planning, and inspection and test instructions, as applicable, to assure compliance with the Purchase Order.
    9. The Supplier shall submit a First Article Inspection (FA report for each deliverable item on the Purchase Order, when requested. This report may be in any format suitable to the Supplier’s system but must contain variable data for 100% of all print characteristics and account for 100% of all features such as print notes and processes and must be representative of production processes actually used. All FAI submissions and supporting documentation must be forwarded electronically to your specific Supply Chain representative prior to or with the delivery of the first production lot. The Supplier shall retain one copy of the FAI Report as evidence, for a period of 15 years. Products already accepted by FAI shall repeat FAI or detail FAI under the following conditions:
      1. Print, specification, manufacturing process or production tool changes that could result in a change to the product configuration.
      2. Production tools (exclude assistant tools) reproduced or duplicated.
      3. A lapse in production for two years.
    10. The Supplier Certificate of Compliance must be signed by an authorized member of the Supplier’s Quality Organization and include a statement that the parts conform in all respect to the Purchase Order/Contract, prints and applicable specifications, and contain the following information, as appropriate: 
      1. Supplier’s company name 
      2. Print and/or specification number(s) and revision(s)
      3. Applicable process specification and revision status
      4. Serial number(s) and date code/lot number(s) as applicable
      5. Waivers or deviations approved by SunTech Medical Inc
      6. SunTech Medical Inc Purchase Order number
      7. Quantity shipped
      8. Part Number and revision level as listed on SunTech Medical Inc Purchase Order
      9. Statement of traceability
      10. All special customer requirements that may be defined in customer special process specifications and/or customer clauses
    11. SunTech Medical Inc or our representative shall be afforded the right to verify at source or upon receipt that the purchased product conforms to specified requirements. All records relating to the requirements for all Purchase Orders shall be kept on file for a minimum of 10 years from the shipment date and available for review by SunTech Medical Inc.
    12. Non-conforming material including fit, form, and function shall be identified and reports submitted to SunTech Medical Inc for disposition. No non-conforming material may be shipped without written authorization from SunTech Medical Inc. A copy of the dispensation must accompany the shipment. All non-conforming material must be identified and traceable to the report submitted.
    13. ‘Limited Life’ material supplied per Purchase Order must be accompanied by a Certificate of Conformance signed by an authorized member of the Supplier’s Quality Organization stating the date of manufacture and the manufacturer’s lot number and the expiration/cure dates.
    14. Tooling manufactured for a Purchase Order must be physically identified with a SunTech Medical Inc part number, contract number or project identification as a minimum. Such data will be provided to SunTech Medical Inc upon request prior to shipment, to SunTech Medical Inc.
  1. Shipping and Packaging Instruction

All packaging will be clearly and indelibly marked to show necessary shipping information. Packaging must be suitable to prevent damage during shipping, and include a packing slip that includes the following:

    1. SunTech Medical Inc address, SunTech Medical Inc Purchase Order number.
    2. The Supplier’s shipment identification number, number of packages, crates, boxes, and a detailed packing slip listing each separate item.
  1.  Delivery
    1. Title to the Purchased Item will transfer to SunTech Medical Inc free and clear of encumbrances of any nature at the time of delivery of the Purchased Item to SunTech Medical Inc. 
    2. The Supplier will be responsible for ensuring the Purchased Item will arrive at the stipulated destination in accordance with the need date specified on the Purchase Order.
    3. In the event of a delay of default in performance by the Supplier, SunTech Medical Inc may at its discretion extend the time period for performance, upon conditions satisfactory to SunTech Medical Inc. Alternatively, in such event SunTech Medical Inc may cancel the Purchase Order, whole or in part, without any further obligations of any nature to SunTech Medical Inc and seek satisfactory performance by alternate supplier. Any extension granted by SunTech Medical Inc will not prejudice its ability to exercise its cancellation rights in the event of further delay or default.
  1. Correction of Defects

The Supplier is required to warranty the Purchase Item for a period of 12 months from defects, deficiencies, and failures to meet the requirements of the Purchase Order. Upon notification from SunTech Medical Inc the Supplier will make good every such defect, deficiency, or failure without cost to SunTech Medical Inc. Prior acceptance does not invalidate this obligation. The Supplier will pay all transportation charges for parts both ways between the Supplier’s factory or depot and the point of use.

  1. Contract Cancellation

SunTech Medical Inc may from time to time, without cause and without affecting the validity of the Purchase Contract, immediately cancel any uncompleted or unperformed work relating to the Purchased Item, in whole in part, by delivering a notice to this effect to the Supplier. Except to the extent any such cancellation arises in respect of any event of default by the Supplier, SunTech Medical Inc will pay the Supplier the amounts set out below, supported by any audit requested by SunTech Medical Inc including an audited performed by SunTech Medical Inc staff:

    1. Percentage of the value of the item as a restocking charge for standard stocked items
    2. Reimbursement at the Contract Price for all items completed and delivered
    3. Reimbursement for direct out of pocket costs to the Supplier for work relating to the Purchased item in progress directly incurred in the course of the work relating to the Purchased Item, as can be verified in an audit for costs. For greater certainty, there will be no charge for items, which are not customer manufactured for the Contract.
    4. SunTech Medical Inc will not be liable to the Supplier for loss of anticipated profit or any other economic loss whatsoever on the cancelled portion or portions of the work relating to the Purchased Item.
  1. Governing Laws

The Contract and the conduct of the parties with respect to the formation and performance of the contract are governed by and are to be construed and interpreted in accordance with the laws of the State of North Carolina and the laws of the United States applicable in the State of North Carolina. The parties irrevocably submit to the non-exclusive jurisdiction of the courts of the State of North Carolina and the Federal Court governing the State of North Carolina.

  1. Confidentiality

Any confidential information, drawings, data, design, inventions, computer software and other technical information’s supplied by SunTech Medical Inc shall remain the property of SunTech Medical Inc and shall be held in confidence by the Supplier. Such information will not be reproduced, used or disclosed to others by the Supplier without the prior written consent of SunTech Medical Inc and shall be returned to SunTech Medical Inc upon completion by the Supplier of its obligations under the Contract.

  1. Code of Conduct

All Suppliers are required to adhere to the SunTech Medical Inc Code of Conduct, it can be located at Policies and Procedures – Halma plc (https://www.halma.com/sustainability/policies-and-procedures). It is the responsibility of the Supplier to acquire access to the Code of Conduct and flow down requirements to their sub-contractors.

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SunTech Resource Support Center

In an effort to meet your needs to have up-to-date, helpful information at your fingertips, we’ve created the SunTech Resource Support Center. Here, we’ve gathered all of the information we think you may find most helpful to have available to you at-a-glance, and placed it together in one, easy-to navigate system.

Take a quick look at the menu below, and simply select the link that you feel will get you to the information you need most! It’s just another way that SunTech Medical is The Difference in Clinical Grade – for YOU!

SunTech Resource Support Center Guide:

 

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Document Library

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Training & Tutorials

FAQs Icon

FAQs

Product Registration Icon

Product Registration

Request Repairs & Service Icon

Repairs & Service

Order Parts & Accesories Icon

Parts & Accessories

Additional Resources Icon

Additional Resources

 

 

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Email us directly with your questions and we will respond promptly with an answer.

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You may also reach us at our US offices via phone from 8:00am – 5:00pm EST at the numbers listed below:

  • +1.919.654.2300 (US)
  • +1.800.421.8626 (US Toll Free)

For full contact information for our global offices, please click here.

 

To leave feedback about SunTech Medical, or to request a printed user manual for a SunTech product, complete this form below or email This email address is being protected from spambots. You need JavaScript enabled to view it..

  • Overview
  • ABPM
  • BP+Vitals
  • BP Cuffs
  • Stress BP
  • Vet BP

Overview

Overview

Get started with your SunTech products today. Our videos and how-to’s will have you up and running in no time or just use them as a quick review to sharpen your skills.

How to Measure Blood Pressure

No clinician would argue that blood pressure measurement is an important part of most patient consultations. But an increasing body of clinical evidence seems to indicate that improper blood pressure technique is fairly common. In an effort to contribute to the conversation of proper blood pressure technique, SunTech proudly presents a clinical training video unlike any that you’ve ever seen. It’s entertaining and funny, but also grounded in best practices as laid out by the American Heart Association and the latest clinical research. It may even be the most fun you’ve ever had watching a training video! If you enjoy watching, feel free to pass it along to any clinical professional you might know who measures blood pressure. Like it on Facebook! Tweet it! Instagram it! Just please, don’t ignore it!

ABPM

ABPM Tutorials

Oscar 2: Introduction and Unboxing

This video will go through what comes standard with the Oscar 2 Ambulatory Blood Pressure Monitor by SunTech Medical.

Oscar 2: How to Install AccuWin Pro Software

This video will show how to install AccuWin Pro software on your PC. The AccuWin Pro software enables you to program the Oscar 2 for 24 hour or 48 hour ambulatory blood pressure monitoring studies.

Oscar 2: How to Program an Ambulatory Blood Pressure Monitoring Study

This video will demonstrate how to use the AccuWin Pro software to program an ambulatory blood pressure monitoring study for the Oscar 2 by SunTech Medical.

Oscar 2: How to Run an Ambulatory Blood Pressure Monitoring Study

This video will show you how to apply the Orbit Blood Pressure Cuff and begin an ABPM study using the Oscar 2 by SunTech Medical.

Oscar 2: Retrieving and Analyzing an Ambulatory Blood Pressure Monitoring Study

This video will demonstrate how to retrieve and analyze the data from an ABPM study using the Oscar 2 and the AccuWin Pro software.

Oscar 2 Classic: Instructional Video

The Oscar 2 Classic system from SunTech Medical sets the standard in ABPM by meeting the highest clinical standards, optimizing patient comfort through innovation, and giving clinicians practical interpretive analysis and reporting tools.

Orbit BP Cuff: Proper Sizing

When it comes to cuffs one size does not fit all. We at SunTech Medical continually promote the importance of proper BP measurement technique. One of the most integral parts of BP measurement is ensuring you are using the correct cuff size for your patient. This becomes even more important for ABPM studies using the Oscar 2 because the cuff is the sensor, and therefore a main component of generating BP results. Applying an unsuitable cuff to your patient can cause erroneous ABPM study results, and therefore affect a patient's hypertension diagnosis. To facilitate proper cuff sizing when using the SunTech Medical Oscar 2 ABPM System, we have created this video which will walk you through the required steps to determine the appropriate cuff size for each ABPM study you conduct.

BP+Vitals

BP+Vitals Tutorials

SunTech 247: Instructional Video

This tutorial demonstrates how to take a blood pressure reading, temperature and SpO2 reading at the same time with the SunTech 247 vital signs device. The SunTech 247 is available through your local IMCO, NDC and Medline dealer reps.

SunTech 247: How to Use the Temperature and SpO2 features

This tutorial demonstrates how to use the temperature and SpO2 features of the SunTech 247 fully configured model including how to take a temperature, how to switch from Oral to Axillary mode, how to switch probe wells and how to take an SpO2 reading. The SunTech 247 is available through your local IMCO, NDC and Medline dealer reps.

SunTech 247: How to add Temperature and SpO2 module upgrades

This video tutorial demonstrates the SunTech 247's plug and play capabilities. Simply slide the temperature and SpO2 modules in place and the device transforms from a blood pressure monitor to a full vital signs device. The SunTech 247 is available through your local IMCO, NDC and Medline dealer reps.

SunTech 247: How to take an Automated and Manual Blood Pressure Reading

This tutorial demonstrates the versatility of the SunTech 247 with the capability to take either an automated or manual blood pressure measurement. The first clinical grade device to offer a manual stethoscope reading mode or Sphyg-Mode™, the SunTech 247 eliminates the need to switch the patient between the automated device and a mechanical gauge by providing automated inflation and a digital inflation rate display used much like a sphygmomanometer.

BP Cuffs

BP Cuff Tutorials

How to Properly Size a Blood Pressure Cuff

SunTech Medical presents a tutorial for proper blood pressure cuff sizing for use with our All Purpose Blood Pressure Cuff. The sizing guide is applicable to most general use blood pressure cuffs.

 

How to Properly Place a Blood Pressure Cuff

SunTech Medical presents the proper placement techniques for a blood pressure cuff using our All Purpose Blood Pressure Cuff. This tutorial is applicable to most general use blood pressure cuffs.

Stress BP

Stress BP Tutorials

Tango M2: Assembling the Stress BP Monitor

This video shows how to assemble the Tango M2.

Tango M2: What do the buttons do?

This video reviews the functions of the buttons found on the front of the Tango M2.

 

Tango M2: Programming the Tango M2 to Work with your Stress System

This video shows how to program the Tango M2 to work with your your Stress System.

Tango M2: Testing Connectivity

This video reviews the process of testing the connection and communication between the Tango M2 and the Stress System.

 

Tango M2: Screen Review of the Tango M2

This video reviews the various screens of the Tango M2 including menu settings and measurement modes.

Tango M2: Status Messages on the Tango M2

This video reviews some of the status and error messages you may see while using the Tango M2. This video also includes some troubleshooting tips & solutions to help get successful readings.

Tango M2: Patient Compliance

This video will review patient compliance techniques to help ensure patient safety and clinical accuracy while using the Tango M2 in a Stress Lab.

 

Tango M2: Instructions For Biomeds Only

This video is for Biomed representatives only.

 

Orbit-K: Proper Cuff Sizing

SunTech Medical presents a tutorial for proper blood pressure cuff sizing for use with our All Purpose Blood Pressure Cuff. The sizing guide is applicable to most general use blood pressure cuffs.

 

Proper Application of the Single Patient Use Kit

Thank you for your interest in proper application of the Single Patient Use kits, the cuff Infection Control option designed specifically to work with the Tango Stress BP Monitor.

 

Orbit-K: Proper Cuff Placement

Thank you for your interest in proper cuff placement as it relates to the Orbit-K cuff. Within this video you will see how to properly apply this unique cuff and position the k-sound microphone.

 

Orbit-K: Improper Cuff Placement

Thank you for your interest in learning proper cuff placement as it relates to the Orbit-K cuff. Within this video you will see how to avoid improper placement of this unique cuff.

 

Tango+: Instructional Video

Specifically designed for use in treadmill, bicycle (ergometer), and pharmacological stress testing, the Tango+ reliably monitors blood pressure allowing you to focus on your patient.

Vet BP

Vet BP Tutorials

SunTech Vet BP: Selecting the Correct BP Cuff Size

Instructional video to assist veterinary staff on choosing the correct BP cuff size for placement on the front forelimb or the animal’s tail when taking BP measurements on cats and dogs.

SunTech Vet BP: Proper BP Cuff Placement

Instructional video to help veterinary staff with applying a blood pressure cuff correctly on the limb or tail of a dog or cat. This video also provides guidance on animal position and how that relates to cuff placement.

SunTech Vet20: How to Take a BP measurement on Cats and Dogs

Instructional video that covers the steps to take a BP measurement on cats and dogs with the SunTech Vet20 BP Monitor. It is assumed that the correct BP cuff size and proper cuff placement have already been performed.

SunTech Vet20: Reviewing BP Measurement Results

Instructional video that describes how to access and view BP results from the Main and Memory screens on the SunTech Vet20 BP monitor. This video also goes over how to perform selectable BP averaging as well as deleting stored BP results.

SunTech Vet20 vs Doppler

In this video, you will watch as Tucker gets his blood pressure taken using two different methods during a typical visit to his veterinarian. The left side of the screen will show the measurement being taken with the SunTech Vet20, an oscillometric blood pressure device. The right side of the screen shows the measurement using a Parks 811-B Ultrasonic Doppler Flow Detector.

SunTech Vet25: How to Measure Blood Pressure

This video demonstrates the proper way to measure blood pressure using the SunTech Vet25 Spot-Check & Continuous BP Monitor for companion animals.

SunTech Vet30: How to Measure Blood Pressure

This video demonstrates the proper way to measure blood pressure using the SunTech Vet30 Continuous Vital Signs Monitor for companion animals.

SunTech Vet30: How to Use Memory

This video demonstrates how to access and use the memory function on the SunTech Vet30.

SunTech Vet30: How to Measure Temperature

This video demonstrates the proper way to measure temperature using the SunTech Vet30 Continuous Vital Signs Monitor for companion animals

SunTech Vet30: How to Set Clinical Alarms

This video demonstrates the proper way to set clinical alarms using the SunTech Vet30 Continuous Vital Signs Monitor for companion animals.

SunTech Vet30: How to Measure SpO2 - Accuvet

This video demonstrates the proper way to take an SpO2 measurement using the SunTech Vet30 with Accuvet SpO2.

SunTech Vet BP Universal Cuff Pack Instructions

This video demonstrates how to convert any Vet Blood Pressure air hose to fit the SunTech Vet BP line of cuffs.

Features of the SunTech Vet25E & Vet30E Equine Monitors

This video provides a highlight of some of the features and benefits of using the SunTech Vet25E & Vet30E

Document Library

Document Library

 

Content

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Please take a moment to review our pricing and warranty details below.

  • To request repair service, please fill out the form provided below. Our Technical Support team will promptly reach out to assist you. Rest assured, we've got you covered!
  • To schedule personalized one-on-one troubleshooting assistance for your monitor or AccuWin Support, please click the "Schedule Troubleshooting" button below.
  • For all general troubleshooting inquiries, please contact our support team via email at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Schedule Troubleshooting

  

Flat Rate Pricing

 

Repairs

Price is per monitor and does not include shipping

 
ABPM
Tango M2 
CT40
CT50  
Calibration or 
Software Upgrade
Tier 1 Repair   $500  $725  $275  $325 $225
Tier 2 Repair*  $650  $1000   N/A   N/A  N/A

 *Tier 2 repair pricing includes damaged monitors which require full enclosure replacement.

 

Shipping

Flat rate pricing for one monitor. Flat rate shipments are sent via UPS Ground/Economy.
Shipping instructions for alternate shipment methods must include shipping account or will be charged current rates.

USA
Canada
 International
 $25  $49  $95

 

 

Warranty Information

 

Monitor

From date of original purchase. 

ABPM
Tango M2 
CT40/50  
Vet20
Vet25/30 
24 Months 24 Months 36 Months 24 Months 24 Months

 

Repairs

Repair warranty is valid for 90 days from shipment back to customer.

 

Note: SunTech Medical will not service items with moisture damage, or any products over 10 years. Our experienced Sales team is available to provide pricing on our latest monitors. They can be reached via email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Suntech Medical does not provide loaners during time of repair, please allow 2-4 weeks for equipment to be repaired and returned.

 

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